Return Policy
The Claire Co. Return Policy
At The Claire Co., we want you to feel confident and delighted with your order. Because many of our products are custom-made and created with care, we’ve designed a clear return policy below.
FINAL SALE:
All items are final sale and non-returnable, unless they arrive damaged or incorrect. Our products are handcrafted with attention and love, and each item is produced specifically for your order.
DEFECTIVE OR INCORRECT ITEMS:
If your order arrives damaged, broken, or incorrect:
- Contact us within 7 days of delivery.
- Send an email to maria@theclaireco.com with your order number and photo proof of the issue.
- If approved, we’ll send a replacement or issue a full refund at no extra cost to you.
RETURNS ARE NOT ACCEPTED FOR:
- Change of mind or personal preference
- Custom or personalized products
- Opened or used items
REFUNDS:
If a refund is issued due to damage or error:
- It will be processed to your original payment method.
- Please allow 5–7 business days for the amount to appear.
EXCHANGES:
We do not offer exchanges unless your product arrives damaged or incorrect. If so, please follow the defective/incorrect process above.
SHIPPING COSTS:
- Original shipping fees are non-refundable.
- If we are at fault (defect or error), return shipping is on us.
QUESTIONS?
We’re here to help. For any questions about your order, reach out: 📧 Email: maria@theclaireco.com
📍 Address: Oakcrest Pl, 3547 Crown Point, Indiana, US
Thank you for choosing The Claire Co. We appreciate your trust and support!